SHIPPING & Returns

Local Pick Up

I offer local pick up in Portland Oregon. Located at my art studio on SE 3rd and Morrison Street. Option is available at check out in shipping options.

Domestic & international shipping

All items are shipped with either first class or priority mail.

I do ship to Canada.

If you are outside of United States or Canada please contact me through Contact Page for shipping options.

returns & exchanges

House of Veracruz Vintage does not offer returns. Refunds are only excepted if item is not as described. Refunds are not acceptable for incorrect choice of sizing.
All items have detailed measurements and descriptions. If you have any question about item I will be happy to answer them and or send more pictures to assure a confident purchase.

Sometimes an item is not what you were hoping it was going to be. Don’t worry! I offers exchanges. You may do an exchange if you contact the shop within 24 hours of receiving original item. Item needs to be shipped back to shop within 72 hours of receiving original item. Customer is responsible for all shipping. You will receive a store credit once item has been inspected.

I do not except any returned items that have been worn, or look like they have been worn. This includes any signs of perfume, body odor, deodorant stains, makeup stains, worn creases, and so on.

I will be happy to offer any additional information to assure a confident purchase.

damaged or faulty goods

If item is lost, stolen, or damaged you will work directly with USPS. House of Veracruz is not responsible for lost or damaged items through the United States Postal Service.